Use ABlyftTroubleshooting
Troubleshooting
Find the cause when an experiment does not show, changes are missing or results look odd.
Most problems with experiments have a small number of causes. These pages help you find the right one quickly. Start with the symptom that matches what you see.
Experiment does not appear
Visitors (or you) do not get a variation. Check status, pages, audiences, traffic and more.
Changes are missing
The experiment runs, but the changes of a variation are not visible.
Results look implausible
No conversions, an uneven split or numbers that seem too good to be true.
A quick first check
Before you dig deeper, check these four things. They solve most cases.
- Is the snippet on the page? Add
?ablyft_check=trueto the URL of your page. A pop-up with the text "ABlyft is implemented" confirms that the snippet is loaded. - Is the experiment running? Only Running experiments are delivered to every visitor. Experiments in Preview are only visible through their preview link. See the statuses.
- Did you wait a moment? After a change, the snippet is published automatically. See Publishing delay.
- Are you looking at the right variation? Use the preview to open a specific variation on purpose, see Preview & QA.
Technical details
Developers find console output, URL parameters and the Live Log in Debugging.